Refund policy
As guaranteed by law, Mariana Morais Skincare guarantees the right to exchange or cancel, as long as the products have not been opened and/or used by the customer and maintain the same presentation and packaging conditions compared to the time they were sent.
Requests for exchange or return must be expressed unequivocally through the contact made available for this purpose, within a maximum period of 14 days after receipt of the order.
The value inherent to the shipping costs of the exchange process are the sole responsibility of the customer, and will not be reimbursed when one or more items are returned.
In case of return due to defect or other non-conformities regarding the ordered products, Mariana Morais Skincare assumes the entire value of shipping costs.
The amount relating to the return will be refunded within a maximum period of 14 working days using the same method used by the customer to pay for the order or, alternatively, using another method to be agreed with the customer. If the customer has chosen to pay through an entity and ATM reference, it will be necessary to indicate the IBAN to make the refund via bank transfer.
Any exchange or return is subject to confirmation by Mariana Morais Skincare upon analysis of the condition of the item(s). After receiving the item(s) at our facilities, we carry out a careful analysis of it and the return will only be accepted if the following requirements are met:
a) The product(s) does not show signs of use or handling;
b) The product(s) maintains its original characteristics and labels intact;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and proof of defect, if any.
Orders to be exchanged or returned must be sent by registered mail to the address indicated by customer service. When sending the order, you must communicate to Mariana Morais Skincare, using the available means, the tracking code for the order.
Requests for exchange or return must be expressed unequivocally through the contact made available for this purpose, within a maximum period of 14 days after receipt of the order.
The value inherent to the shipping costs of the exchange process are the sole responsibility of the customer, and will not be reimbursed when one or more items are returned.
In case of return due to defect or other non-conformities regarding the ordered products, Mariana Morais Skincare assumes the entire value of shipping costs.
The amount relating to the return will be refunded within a maximum period of 14 working days using the same method used by the customer to pay for the order or, alternatively, using another method to be agreed with the customer. If the customer has chosen to pay through an entity and ATM reference, it will be necessary to indicate the IBAN to make the refund via bank transfer.
Any exchange or return is subject to confirmation by Mariana Morais Skincare upon analysis of the condition of the item(s). After receiving the item(s) at our facilities, we carry out a careful analysis of it and the return will only be accepted if the following requirements are met:
a) The product(s) does not show signs of use or handling;
b) The product(s) maintains its original characteristics and labels intact;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and proof of defect, if any.
Orders to be exchanged or returned must be sent by registered mail to the address indicated by customer service. When sending the order, you must communicate to Mariana Morais Skincare, using the available means, the tracking code for the order.